...and, surprise of surprises, it actually worked.
I told the tech that's the first time resetting has actually solved anything. He said, "that's the first time it fixed anything for me, too" ... and we both laughed.
...now, time to get work done. grr.
-- Des
12:42:42 up 63 days, 21:39, 3 users, load average: 0.14, 0.44, 0.24